> For the complete documentation index, see [llms.txt](https://hifunnel.gitbook.io/hifunnel-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hifunnel.gitbook.io/hifunnel-help-center/documentation/contacts/manage-your-contacts/how-to-manage-your-contacts-profiles.md).

# How to Manage Your Contacts Profiles

### Access your contact’s profile

To view a full profile:

* Go to the **Contacts tab** from your **Dashboard**.
* Click the name of the person you want to open.
* Select **Open full profile**.

Customer profiles include more options than contact profiles. Use the sections below to see what’s available. For more context, read [Difference between Customers and Contacts.](/hifunnel-help-center/documentation/contacts/manage-your-contacts/difference-between-a-customer-a-contact-and-a-subscriber.md)

### Customers profile features

#### Lifecycle

Lifecycle provides a timeline-style view of recent customer activity, such as:

* Offers Purchased and Granted
* Email Campaigns sent
* Email recipient actions on broadcast and sequence emails (e.g., opened, clicked, unsubscribed, complained, or bounced)
* Forms submitted
* Lifespan: number of days from start date (date added to Contacts through import, purchase, or opt-in)
* Purchases: number of purchases made and Offers Granted
* Net Revenue: Net revenue generated by Customer

{% hint style="info" %}
Note:\
Lifecycle will only display the last 20 actions.
{% endhint %}

### Info

The Info section summarizes key customer details, including:

* Added on date
* Net Revenue
* [Subscription to Marketing Emails Status](/hifunnel-help-center/documentation/contacts/manage-your-contacts/what-does-the-subscription-status-mean.md)e
* Customer Start Date
* Sign in count: total number of sign ins
* Last activity at: time of the Customer’s last activity on your site. <mark style="color:red;">**Learn more**</mark>
* Additional Info: Customer ID & Products owned

### Purchases

Purchases shows what the customer has access to and how they got it:

* Offers Purchased
* Offers Granted (this includes information about the person that granted the Offer: Owner or account user.)

{% hint style="info" %}
Note:\
If an Account User grants, revokes, or cancels a Customer’s Offer or Product access, you can identify who did it (shown by email address) by opening the Customer and checking the Purchases tab.
{% endhint %}

### Products

* Products owned by Customer

### Notes

Notes lets you keep internal context on an account:

* Add new notes.
* Review and remove previous notes.

### Edit Details

Use Edit Details to change customer profile information and related form answers:

* Name
* Email
* External user id for third-party integrations
* Contact Information
* Custom Fields

For more guidance, see[ How to Edit Your Contact’s Information.](/hifunnel-help-center/documentation/contacts/manage-your-contacts/edit-your-contacts-information.md)

### Send Password

Use this option to send a <mark style="color:red;">password reset link</mark> to your Customer.

### More Actions

More Actions includes additional account controls:

* Mute your Customers. Read <mark style="color:red;">**Muting Customers**</mark> for details.
* Hide your Customer’s profile from your **Contacts tab**.
* Grant Offers to your Customers. Read [How to Grant an Offer](/hifunnel-help-center/documentation/sales/offers/how-to-grant-an-offer.md) to learn more.
* Change Password for your Customer.
* Delete your Customer permanently. Read [How to Delete a Customer](/hifunnel-help-center/documentation/contacts/manage-your-contacts/how-to-delete-a-contact.md) for details.

### Tags

Tags help you organize your List using filtering and segmentation. You can also apply Tags when sending Email Campaigns and building Automations.