> For the complete documentation index, see [llms.txt](https://hifunnel.gitbook.io/hifunnel-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hifunnel.gitbook.io/hifunnel-help-center/documentation/contacts/manage-your-contacts/how-to-reset-your-customers-password.md).

# How to Reset Your Customer’s Password

### Customer can't log into your site

If your Customer forgets their login, they can click **Forgot Password** on your site **Login Page**. Hifunnel will then send a password reset link to their email inbox

Learn to <mark style="color:red;">customize your Login Page</mark> according to your brand and language.

If the email address submitted matches the email address of a Customer in your **Contacts tab**, they’ll receive password reset instructions in their inbox.

Your customer can reset their password by clicking the link in the email

{% hint style="info" %}
Tip:\
If your Customer can’t find the password reset email, have them check their spam or junk folder.
{% endhint %}

### Send password to customer email

You can manually trigger a password reset email for a Customer.

Manually send a password reset email to your Customer:

* Open the **Contacts tab** from the **Dashboard**.
* Select the Customer's name to open their Profile.
* Click **Reset Password**.
* Confirm by clicking **Send email**:

Your Customer will receive an email to reset their password containing the link to reset their password.

### Change your customer's password

If you need to help a Customer log in immediately, you can create a temporary password for them. After they log in, they can update it from their **Account Settings**. Learn how your Customer can update their account information.

Manually create a password for your Customer to help your Customer log in:

* Open the **Contacts tab** from the **Dashboard**.
* Select the Customer's name to open their Profile.
* Click the `…` icon to open More Actions.
* Select **Change Password**.
* Enter your Customer's temporary password.
* Click **Save** to apply:

{% hint style="info" %}
Don't see the Change Password option in your Admin account? This indicates that the Contact is not yet a Customer. [Click here to learn about the difference between a Contact and a Customer.](/hifunnel-help-center/documentation/contacts/manage-your-contacts/difference-between-a-customer-a-contact-and-a-subscriber.md)
{% endhint %}