> For the complete documentation index, see [llms.txt](https://hifunnel.gitbook.io/hifunnel-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hifunnel.gitbook.io/hifunnel-help-center/documentation/contacts/manage-your-contacts/resubscribe-an-accidentally-unsubscribed-contact.md).

# Resubscribe an Accidentally Unsubscribed Contact

Learn how to safely resubscribe a contact who accidentally unsubscribed from your marketing emails in Hifunnel.

To comply with global privacy regulations (CAN-SPAM, GDPR) and protect deliverability, Hifunnel strictly respects user consent. When a contact clicks "Unsubscribe" in an email footer, their status is set to **Unsubscribed**, prohibiting automated email broadcasts.

However, if a subscriber unsubscribes by mistake and requests to rejoin your mailing list, you can assist them in resubscribing safely.

***

## Important Compliance Rules

{% hint style="danger" %}
**Permission Requirement:** As an admin, you should never manually toggle a subscriber's marketing status without their explicit, written consent (e.g., a support ticket or opt-in form submission). Unsolicited resubscription can lead to spam complaints and domain blacklisting.
{% endhint %}

***

## 2 Methods to Resubscribe a Contact

### Method 1: Ask the Contact to Submit a Form (Recommended)

The safest and most reliable method is to have the customer resubscribe themselves through any **Double Opt-in Form** or lead capture page on your Hifunnel site.

1. Send the contact a link to any active subscription or lead capture form on your website.
2. Ask them to enter their email address and submit the form.
3. If **Double Opt-in** is enabled, they will receive a confirmation email. Once they click the confirmation link, their status automatically returns to **Subscribed**.

***

### Method 2: Resubscribe via Admin Contacts Manager

If the customer has provided explicit written confirmation to support, you can update their status in the admin dashboard:

{% stepper %}
{% step %}

#### Step 1: Open Contact Profile

From your **Hifunnel Dashboard**, go to **Contacts**, search for the user by email, and click their name to open their **Contact Profile**.
{% endstep %}

{% step %}

#### Step 2: Access Email Subscription Status

In the left profile panel, locate the **Email Subscription Status** field (currently showing *Unsubscribed*).
{% endstep %}

{% step %}

#### Step 3: Toggle Subscribed Status

Click **Edit** next to Subscription Status, change the selection to **Subscribed to Marketing Emails**, and confirm that the user granted explicit permission.
{% endstep %}

{% step %}

#### Step 4: Save Profile

Click **Save** to update the contact's preference. The user can now receive your email broadcasts and sequence automated emails again.
{% endstep %}
{% endstepper %}