> For the complete documentation index, see [llms.txt](https://hifunnel.gitbook.io/hifunnel-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hifunnel.gitbook.io/hifunnel-help-center/documentation/contacts/manage-your-contacts/revoke-product-access-from-a-customer.md).

# Revoke Product Access from a Customer

Learn how to revoke course and product access from a customer after course completion, payment failure, or subscription cancellation in Hifunnel.

Revoking Product access removes a specific course or digital product from your customer's member portal/library.

You may need to revoke product access when a student completes a temporary course cohort, fails to complete recurring subscription payments, requests a refund, or violates terms of service.

{% hint style="info" %}
**What Happens When Access is Revoked?**

* The revoked Product is immediately removed from the customer's member portal/library.
* The customer's historical records (such as quiz scores, progress tracking, and comments) are safely preserved in your admin database.
* The customer **does not** receive an automatic email notification when access is revoked.
  {% endhint %}

***

## Important Distinction: Revoking Access vs. Canceling Subscriptions

{% hint style="warning" %}
**Critical Note for Subscription Offers:** Revoking product access manually **does not** cancel future recurring credit card or bank transfer subscription charges. If the customer purchased via a recurring Offer, be sure to cancel their active subscription under their Purchase details to deactivate future billing!
{% endhint %}

***

## How to Revoke Product Access for an Individual Customer

{% stepper %}
{% step %}

#### Step 1: Open Contacts Tab

From your **Hifunnel Dashboard**, navigate to **Contacts** in the main sidebar.
{% endstep %}

{% step %}

#### Step 2: Select Customer

Search for the customer by name or email address and click their name to open their **Contact Profile**.
{% endstep %}

{% step %}

#### Step 3: View Products / Purchases

In the contact profile sidebar, find the **Total Products** (or **Purchases**) section and click **View More**.
{% endstep %}

{% step %}

#### Step 4: Locate Target Product

Find the specific Product you wish to revoke and click **More Info** (or the settings menu next to the product).
{% endstep %}

{% step %}

#### Step 5: Confirm Access Revocation

Click **Revoke Access**. In the confirmation popup window, click **Revoke** to confirm your decision.
{% endstep %}
{% endstepper %}

***

## Revoking Access for Multiple Customers (Bulk Actions)

If you need to revoke access for an entire cohort of students at once:

1. Go to **Contacts** and apply a filter (e.g., Tag = `Cohort-Summer-2025`).
2. Select the checkbox to highlight all matching contacts.
3. Click **Bulk Actions** at the top of the table.
4. Select **Revoke Offer / Product Access**, pick the specific Product, and click **Submit**.

***

## Access Status Indicators

In the customer's **Purchases** tab, the access status will display indicators showing how access was terminated:

* **Revoked by Automation**: Access was automatically revoked via a custom automation rule (e.g., after 30 days of inactivity or failed payment).
* **Revoked by \[Admin Email]**: Access was manually revoked by an admin team member.
* **Revoked**: The Offer's predefined access expiration period has passed.